Each order is prepared with the utmost care and dispatched within 24 hours of purchase.
Orders placed before 12:00 PM (noon) are dispatched the same day.
Orders placed after 12:00 PM are dispatched the following working day.
We offer complimentary delivery across Kuwait, hand-delivered by a member of our dedicated logistics team to ensure your jewels arrive safely and beautifully.
We aim to dispatch all orders within 1 business day.
Orders placed on weekends or public holidays will be processed on the next business day.Your jewels will be shipped with our trusted international partners — DHL, FedEx and UPS — to ensure a seamless and expedited delivery experience.
GCC Countries
(Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Oman)
-Shipping cost: 10 KWD (≈ $32 USD)
-Delivery time: 2–5 working days
Rest of the World
-Shipping cost: 30 KWD (≈ $96 USD)
-Delivery time: 3–7 working days
Duties and taxes for all international orders are calculated and charged at checkout, so you won’t encounter any additional fees upon delivery. This ensures a smoother, more transparent shipping experience.
Delivery timelines are estimates and may vary slightly due to customs procedures or local courier delays. Once your order has shipped, you will receive a tracking number via email to follow your jewels’ journey.
If you have any questions or need support regarding your shipment, feel free to contact us at care@aubadejewelry.com or alternatively call us at +965 94440222 for assistance.
We hope you love your jewels, but if you change your mind, we offer a 14-day exchange and returns policy. Items may be exchanged or returned for store credit within 14 days from the date of purchase.
In accordance with Kuwait Consumer Protection Law No. 39/2014 concerning gold and watches, refunds are only issued if the return is made within 24 hours of purchase.
To be eligible for an exchange or return, your piece must be:
-In the same condition as received
-Unworn and unused
-With tags intact and in original packaging
-Accompanied by a receipt or proof of purchase
For assistance with your return or exchange, our client care team is here to help: email us at care@aubadejewelry.com or alternatively call us at +965 94440222.
We hope you love your jewels, but if you change your mind, we offer a 14-day exchange and returns policy, which means your item may be exchanged or returned within 14 days from the date of purchase.
All items must be in their original condition - unworn, unused, with tags attached, and in their original packaging.
We’re happy to assist by arranging the return shipping on your behalf to make the process as smooth as possible.
Returns Procedure
Before proceeding, please ensure your return meets our policy above.
1. Request a return
Contact our client care team at care@aubadejewelry.com within 14 days of receiving your order.
Please include your name, order number, item(s) to be returned, and reason for return.2. Receive return instructions
If eligible, you will receive detailed return instructions.Please note that the cost of return shipping will be deducted from your refund.
3. Return review & processing
Once your item is received and inspected, if it meets our return policy, your refund or store credit will be processed. If you have requested an exchange, your replacement item will be shipped to you once the return has been approved and the requested item’s availability has been confirmed.4. Refund timeline
Please allow up to 2 business days for processing.
Once completed, it may take an additional 3–5 business days for the refund to reflect in your account, depending on your payment method and financial institution.Terms
-Refunds will be issued to the original payment method used at checkout, unless store credit is requested.
-All refunds are processed in Kuwaiti Dinar (KWD), and currency conversion losses will not be covered as part of the refund.
-Shipping fees and any additional charges, such as customs duties or processing fees, are non-refundable.