How does your live video consultancy feature work?

If you have questions about materials, need gifting guidance, or are simply having a hard time choosing, we can now offer virtual consultations from the comfort of your home. Book a complimentary 30-minute video appointment with one of our in-house jewelry experts to talk it through. For more details, click here.

Video calls can be held on a desktop or mobile device, an internet connection is required.

What shipping companies do you use?

We strive to offer you the best possible service.
Our trusted partners for international shipping are DHL, FedEx, and UPS.

Within Kuwait, all orders are delivered by a member of our dedicated logistics team to ensure a seamless experience.

Do you offer free shipping?

Yes, shipping within Kuwait is complimentary.

For all other destinations, shipping fees are calculated at checkout based on your location and the size of your order.

Are duties and taxes included in the price?

Yes, duties and taxes are included. The final amount will be calculated at checkout, based on your shipping destination, ensuring no unexpected fees upon delivery.

How long will it take for my order to arrive?

Once your shipment is dispatched, depending on your location and customs regulations, it can take up to 2-7 working days.

What is your returns policy?

We accept returns within 14 days of purchase. For full details and instructions, please refer to our Returns Policy (here).

How long after placing my order will it be dispatched?

We aim to dispatch all orders within 24 hours of purchase.
Please note that orders placed on Fridays will be processed the following day, as our boutique is closed on Fridays.

We offer complimentary delivery across Kuwait, and express worldwide shipping at standard rates to ensure your jewels reach you as swiftly and safely as possible.

Do you offer any customizations or bespoke services?

We offer engravings on your purchase where possible. Contact us to provide us with your required engraving and we will get back to you with available options.

If you're looking for a bespoke piece or wish to customize an existing style, our team of personal shoppers would be happy to assist. Contact us through our available channels and someone from our team will get back to you soon.